This privacy policy for FODMAP Consultancy describes how and why we might collect, store and use your information when you use our services, such as when you:

Visit our website at https://www.fodmapconsultancy.com or engage with us in other related ways, including requesting information about our services or arranging a consultation.

Questions or concerns? Reading this privacy notice will help you to understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our services. If you still have any questions or concerns, please contact us at: debrafodmap@gmail.com

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice.

What personal information do we process?  – When you visit, use or navigate our services, we may gather personal information depending on how you interact with FODMAP Consultancy and the services we provide. However, on our website we do not process sensitive personal information.

Do we share information with any third parties?  – We do not receive or exchange information with any third parties.

How do we process your information?  – We process your information to provide and administer our services and to communicate with you.

How do we keep your information safe?  – We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed 100% secure. So, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised parties will not be able to defeat our security, but sensible and reasonable steps have been taken.

PERSONAL INFORMATION THAT YOU DISCLOSE TO US:

We collect the personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services. This information may include the following:

• Your name
• Your contact number
• Your email address
• Your contact preferences
• Your availability
• A brief description of your symptoms and how you think we can help

Information automatically collected:  – We automatically collect certain information when you visit, use or navigate our website. This information does not reveal your specific identity, but may include the type of device you are using, operating system, country, location and information about how and when you use our services. This information is primarily needed to maintain the security and operation of our services and for internal analytics and reporting purposes.

We also use Google Analytics to help us understand how visitors use our website. This tool collects information such as pages visited, time spent on each page, and how you found the site. All data is anonymous and used only to improve our website performance and user experience. You can choose to accept or reject cookies when you first visit the site.

How do we process your information? – We process your personal information for a variety of reasons, depending on how you interact with our services, including:

• To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service
• To respond to user enquiries. We may process your information to respond to your enquires and solve any potential issues you might have with the requested services

The UK General Data Protection Regulation (GDPR)

GDPR requires us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

• Consent: We may process your information if you have given us permission to use your personal information for a specific use.
• Performance of a Contract: We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our services or at your request prior to entering into a contract with you.
• Legal obligations: We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
• Vital interests: We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

How long do we keep your information? – We will only keep your personal information for as long as it is necessary for the purposes set out in our privacy policy. When we have no ongoing legitimate business need to process your information, we will delete your information.

How do we keep your information safe? – We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards, no online activity or information storage technology can be guaranteed 100% secure, so we cannot promise or guarantee that hackers, cybercriminals or unauthorised persons will not be able to defeat our security. Although we will do our best to protect your personal information, transmission of personal information to and from our services is at your own risk. You should only access our services from a secure environment.How can you contact us about this privacy policy? – If you have any questions or comments about this policy, you can contact Debra Thomas by email at debrafodmap@gmail.com or by phone 07754 901784